Fixing Submission Errors
How to understand and resolve errors when uploading pension data to Jarvis.
By Royden1 author39 articles
Submission Rejection Errors
Understanding why a submission may be rejected, and how to resolve common errors.
- E001 Unable to extract dataWhat to do when Jarvis can't read your uploaded file.
- E002 Provided data set had no recordsWhy your file was accepted but contained no data to process.
- E003 Provided data set contains invalid recordsHow to fix records with invalid identifier fields in your CSV.
- E010 Multiple values for employer or scheme referenceHow to fix inconsistent employer or scheme identifiers across your data records.
- E011 Employer reference is incorrectWhat to do when the employer identifier in your data doesn't match your Jarvis scheme.
- E012 Employer reference is missingHow to resolve a missing employer identifier in your pension data export.
- E013 Scheme reference is incorrectWhat to do when the pension scheme identifier in your data doesn't match your Jarvis scheme.
- E020 Duplicate National Insurance numbersHow to fix a submission rejected because two or more records share the same NI number.
- E014 Scheme reference is missingHow to resolve a missing scheme identifier in your pension data export.
- E021 Duplicate employee IDsHow to fix a submission rejected because two or more records share the same employee identifier.
- E030 Multiple pay periods in one submissionWhy Jarvis requires each submission to cover a single pay period and how to split your data.
- E031 Pay period end date is missingHow to fix a contribution submission that's missing the required pay period end date.
- E032 Pay period end date is invalidHow to fix a pay period end date that Jarvis can't read, usually caused by incorrect date formatting.
- E033 Pay period start date is invalidHow to fix a pay period start date that Jarvis can't read.
- E034 Payroll frequency is invalidHow to fix an unrecognised payroll frequency value in your submission.
- E099 Job processing failedWhat to do when Jarvis flags your submission as "Investigating" due to an internal processing issue.
Submission Hold Warnings
What to do when Jarvis pauses your submission for review before continuing to process it.
- W001 Contributions already submitted for this periodWhy Jarvis pauses a submission when contributions may already have been processed for a pay period, and how to decide whether to abort or release it.
- W002 Payroll period misalignmentWhy Jarvis pauses a submission when the payroll period does not match your usual cycle, and how to decide whether to abort or release it.
- W003 Payroll period missingWhy Jarvis pauses a submission when an earlier payroll period appears to be missing, and how to fill the gap before releasing it.
Record-Level Errors: Business Rules
How to resolve errors when individual records fail due to opt-outs, data mismatches, or missing enrolment information.
- R001 No existing member foundWhy a contribution record failed because no matching enrolment exists in Jarvis.
- R002 Multiple existing members foundWhat to do when Jarvis finds more than one possible match for a submitted record.
- R010 Member has opted outWhy contributions were rejected for a member who has opted out, and how to resolve it.
- R020 Deferral date must be in the pastWhy a new worker's record was rejected because their postponement period hasn't ended yet.
- R021 Required field missing for new enrolmentWhich fields are mandatory when enrolling a new worker and how to fix a missing data error.
- R022 Opt-out date, enrolment date, or deferral date requiredHow to provide the required opt-out window data during a managed scheme onboarding.
- R023 Cannot provide opt-out date for this worker typeWhy an opt-out window end date was rejected based on the worker's assessment type.
- R030 NI number doesn't match for existing employee IDWhat to do when the NI number in your submission conflicts with the one Jarvis has on file.
- R031 NI number cannot be removedWhy Jarvis rejected a record submitted without an NI number for a worker who previously had one.
- R040 Date of birth doesn't matchHow to resolve a mismatch between the date of birth in your submission and what Jarvis has on file.
- R050 Workplace account has been closedWhy contributions were rejected for a member whose Jarvis workplace account has been closed.
- R051 Workplace account is locked for transfer outWhy contributions were rejected for a member with a pension transfer in progress.
Record-Level Errors: Data Values
How to fix records that failed because a field value was missing, incorrectly formatted, or outside the accepted range.
General FAQs
Common questions about how submissions are processed, how to re-submit failed records, and when to contact support.
- What happens when a submission is processing?An overview of the five stages your data goes through after you submit it to Jarvis.
- Can a partially failed record still make changes?Understanding how enrolment changes can still be applied even when a record's contribution processing fails.
- How do I re-submit failed records?The correct way to re-submit records that failed, without creating duplicate contributions.
- When should I contact Jarvis Support?A checklist of situations where you'll need help from the Jarvis Support team to resolve a submission issue.
- Why do field names look different in my error messages?How Jarvis translates field names to match the data format you used for your submission.
- How do I locate a historical contribution with a 'Completed With Errors' status?How to find a past contribution job marked Completed With Errors and download the failed records to fix and resubmit.