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How do I re-submit failed records?

The correct way to re-submit records that failed, without creating duplicate contributions.

Updated yesterday

Only re-submit the records that failed

This is the single most important thing to remember. Never re-upload your original file in full; doing so could create duplicate contributions for workers whose records were already processed successfully.

  1. Open the submission in the Employer Portal and identify which records failed

  2. Note the error messages, then fix the underlying data in your payroll system

  3. Create a new export containing only the corrected records

  4. Submit the new file as a fresh submission

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