Employer Support
Help articles for employers using Jarvis workplace platform
65 articles
Getting Started
Getting started with Jarvis as your new workplace pension provider
How to Set Up Your Workplace Pension SchemeSetting up a scheme
Pension Scheme Registration Number (PSR)Our PSR number is: 12019064
Re-enrolling employeesWhat in re-enrolment?
How Much Does Jarvis Charge for Employers?Charges for workplace schemes
Fixing Submission Errors
How to understand and resolve errors when uploading pension data to Jarvis.
Quick Guide: Submission Errors & TroubleshootingWhat to do when something goes wrong
Submission Rejection ErrorsUnderstanding why a submission may be rejected, and how to resolve common errors.16 articles
Submission Hold WarningsWhat to do when Jarvis pauses your submission for review before continuing to process it.1 article
Record-Level Errors: Business RulesHow to resolve errors when individual records fail due to opt-outs, data mismatches, or missing enrolment information.12 articles
Record-Level Errors: Data ValuesHow to fix records that failed because a field value was missing, incorrectly formatted, or outside the accepted range.1 article
General FAQsCommon questions about how submissions are processed, how to re-submit failed records, and when to contact support.5 articles
Jarvis Employer Platform
Guides for employers using the workplace platform
Who can I enrol?Enrolling members onto a workplace pension scheme
How do I enrol new employees?How to enrol new employees on the workplace employer platform
How do I submit and pay contributions?Submitting a employee contributions on the workplace employer platform
File Rules for PAPDIS UploadsPAPDIS File rules
What should I do during an employee's opt-out period?Employee opt-out period
How can I view all of the members in my scheme?Navigating the employer portal
How do I manually enrol new employees?How to manually enrol new employees on the workplace employer platform
Managing a Scheme
Managing your workplace pension scheme
What happens when an employee leaves ?Handling Employees Who Leave the Pension Scheme
What records do I need to keep?Record-Keeping Requirements
What Information do i need to communicate to employees?Employee Communication Requirements
What is the deadline for paying pension contributions?Pension Contribution duties & Compliance
When do I need to set up my workplace pension scheme?Auto-enrolment compliance
Employer & Employee contribution RulesPaying the right amount of contributions
What is a CSV file?
When should I set up a workplace scheme?
What is a declaration of compliance?What is a declaration of compliance and how to make it
Can I delay auto-enrolment?
Payroll Software Guides
Setting up Jarvis with your payroll software
