Jarvis

Help articles for employers using Jarvis workplace platform

Employer Support

How to Set Up Your Workplace Pension Scheme

Pension Scheme Registration Number (PSR)

Re-enrolling employees

How Much Does Jarvis Charge for Employers?

Getting started with Jarvis as your new workplace pension provider

Getting Started

Quick Guide: Submission Errors & Troubleshooting

How to understand and resolve errors when uploading pension data to Jarvis.

Fixing Submission Errors

What to do when Jarvis can't read your uploaded file.

E001 Unable to extract data

Why your file was accepted but contained no data to process.

E002 Provided data set had no records

How to fix records with invalid identifier fields in your CSV.

E003 Provided data set contains invalid records

How to fix inconsistent employer or scheme identifiers across your data records.

E010 Multiple values for employer or scheme reference

What to do when the employer identifier in your data doesn't match your Jarvis scheme.

E011 Employer reference is incorrect

How to resolve a missing employer identifier in your pension data export.

E012 Employer reference is missing

What to do when the pension scheme identifier in your data doesn't match your Jarvis scheme.

E013 Scheme reference is incorrect

How to fix a submission rejected because two or more records share the same NI number.

E020 Duplicate National Insurance numbers

How to resolve a missing scheme identifier in your pension data export.

E014 Scheme reference is missing

How to fix a submission rejected because two or more records share the same employee identifier.

E021 Duplicate employee IDs

Why Jarvis requires each submission to cover a single pay period and how to split your data.

E030 Multiple pay periods in one submission

How to fix a contribution submission that's missing the required pay period end date.

E031 Pay period end date is missing

How to fix a pay period end date that Jarvis can't read, usually caused by incorrect date formatting.

E032 Pay period end date is invalid

How to fix a pay period start date that Jarvis can't read.

E033 Pay period start date is invalid

How to fix an unrecognised payroll frequency value in your submission.

E034 Payroll frequency is invalid

What to do when Jarvis flags your submission as "Investigating" due to an internal processing issue.

E099 Job processing failed

Understanding why a submission may be rejected, and how to resolve common errors.

Submission Rejection Errors

What to do when Jarvis pauses your submission because contributions may already have been processed for this pay period.

W001 Contributions already submitted for this period

What to do when Jarvis pauses your submission for review before continuing to process it.

Submission Hold Warnings

Why a contribution record failed because no matching enrolment exists in Jarvis.

R001 No existing member found

What to do when Jarvis finds more than one possible match for a submitted record.

R002 Multiple existing members found

Why contributions were rejected for a member who has opted out, and how to resolve it.

R010 Member has opted out

Why a new worker's record was rejected because their postponement period hasn't ended yet.

R020 Deferral date must be in the past

Which fields are mandatory when enrolling a new worker and how to fix a missing data error.

R021 Required field missing for new enrolment

How to provide the required opt-out window data during a managed scheme onboarding.

R022 Opt-out date, enrolment date, or deferral date required

Why an opt-out window end date was rejected based on the worker's assessment type.

R023 Cannot provide opt-out date for this worker type

What to do when the NI number in your submission conflicts with the one Jarvis has on file.

R030 NI number doesn't match for existing employee ID

Why Jarvis rejected a record submitted without an NI number for a worker who previously had one.

R031 NI number cannot be removed

How to resolve a mismatch between the date of birth in your submission and what Jarvis has on file.

R040 Date of birth doesn't match

Why contributions were rejected for a member whose Jarvis workplace account has been closed.

R050 Workplace account has been closed

Why contributions were rejected for a member with a pension transfer in progress.

R051 Workplace account is locked for transfer out

How to resolve errors when individual records fail due to opt-outs, data mismatches, or missing enrolment information.

Record-Level Errors: Business Rules

A reference guide to the most common field-level validation errors and how to fix them.

Data Common data validation errors

How to fix records that failed because a field value was missing, incorrectly formatted, or outside the accepted range.

Record-Level Errors: Data Values

An overview of the five stages your data goes through after you submit it to Jarvis.

What happens when a submission is processing?

Understanding how enrolment changes can still be applied even when a record's contribution processing fails.

Can a partially failed record still make changes?

The correct way to re-submit records that failed, without creating duplicate contributions.

How do I re-submit failed records?

A checklist of situations where you'll need help from the Jarvis Support team to resolve a submission issue.

When should I contact Jarvis Support?

How Jarvis translates field names to match the data format you used for your submission.

Why do field names look different in my error messages?

Common questions about how submissions are processed, how to re-submit failed records, and when to contact support.

General FAQs

Enrolling members onto a workplace pension scheme

Who can I enrol?

How to enrol new employees on the workplace employer platform

How do I enrol new employees?

Submitting a employee contributions on the workplace employer platform

How do I submit and pay contributions?

File Rules for PAPDIS Uploads

What should I do during an employee's opt-out period?

How can I view all of the members in my scheme?

How to manually enrol new employees on the workplace employer platform

How do I manually enrol new employees?

Guides for employers using the workplace platform

Jarvis Employer Platform

Handling Employees Who Leave the Pension Scheme

What happens when an employee leaves ?

What records do I need to keep?

What Information do i need to communicate to employees?

What is the deadline for paying pension contributions?

When do I need to set up my workplace pension scheme?

Employer & Employee contribution Rules

What is a CSV file?

When should I set up a workplace scheme?

What is a declaration of compliance and how to make it

What is a declaration of compliance?

Can I delay auto-enrolment?

Managing a Scheme

Setting up Jarvis with your payroll software

Payroll Software Guides

Exporting PAPDIS files from Finity for upload to Jarvis

Finity Pension Export (PAPDIS)

Pension Migration (NEST to Jarvis)

Finity

Configuring Jarvis workplace pensions in Octopaye

Octopaye

This guide provides step-by-step instructions for configuring Jarvis as your workplace pension provider in Kintec, including initial setup, credential entry, and pension scheme configuration.

Configuring Jarvis in Kintec

This guide explains how to send pension contributions from Kintec to Jarvis using either manual PAPDIS export or API submission methods.

Sending Pension Contributions to Jarvis from Kintec

Kintec

Configuring Jarvis workplace pensions in Xero Payroll

Xero Payroll

Configuring Jarvis workplace pensions in MoneySoft Payroll Manager

This guide explains how to generate and export PAPDIS pension files from MoneySoft for upload to Jarvis. MoneySoft automatically generates PAPDIS CSV files when you run payroll, which can be…

Exporting Pension Data from MoneySoft Payroll Manager for Jarvis

MoneySoft Payroll Manager

Find answers and get help from Intercom Support and Community Experts

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