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How do I locate a historical contribution with a 'Completed With Errors' status?

How to find a past contribution job marked Completed With Errors and download the failed records to fix and resubmit.

You can find a past contribution job and download just its failed records from your Submit Contributions history.

To do this:

  1. Go to Submit Contributions › History

  2. Use the Status filter on the right and select Completed With Errors

  3. Select the contribution job for the period you need

  4. In the Uploaded File section, select Download Failed Records Only

Make your fixes to that file, then upload the saved CSV as a new contribution job.

As best practice, update your payroll software with the correct data so the same error does not recur.


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