Errors are common and almost always quick to fix.
Status | What it means | What to do |
Rejection | Whole file rejected. | Check format, re-upload. |
Hold | Some records paused. | Usually auto-resolved. |
Record error | Individual records failed. | Fix flagged records. |
Most common record errors
Employee not enrolled — enrol them first.
NI mismatch — check it matches the enrolment record.
Wrong contribution amount — check your scheme rates.
Missing field — fill in all required fields.
How to fix
Correct the affected records in your file. Re-upload just those records, you don’t need to re-submit the whole file.