Feature Update
The Employer Portal currently displays a description of each error alongside your submission. We're adding the specific error codes (e.g. E001, R010) to the portal in the coming weeks, making it easier to look up the relevant Fixing Submission Errors article. In the meantime, you can match the error description you see in the portal to the articles in this collection.
1. Your submission was refused immediately
This means Jarvis couldn't recognise the file format. The submission was not created; nothing has been processed.
Check that you've uploaded the correct file (CSV or JSON)
If using a CSV, confirm that the header row matches the format your scheme expects (e.g. PAPDIS, NEST, NOW:Pensions)
Try re-exporting from your payroll software and uploading again
2. Your submission was rejected
Jarvis accepted the file, but found a structural issue with the data that prevents any records from being processed. You'll see an error code starting with E.
Note the error code and message on the submission
Refer to the Submission Rejection Errors section below to diagnose the issue
Fix the data in your payroll system or CSV file
Create a new submission with the corrected file
3. Your submission is on hold
Jarvis has paused the submission because something looks like it might be a mistake, typically a potential duplicate. You'll see a warning code starting with W.
Review the warning message on the submission
If everything looks correct, click Release to continue processing
If you've spotted an issue, click Abort, fix the data, and resubmit
4. Some records failed
The submission itself completed, but individual records have errors. The submission status will show Completed with Errors, and the affected records will be marked as Failed with error codes starting with R (business rule issues) or a descriptive message (data value issues).
Open the submission and review which records failed
Check each record's error message; refer to the Record Failure Errors section below
Fix the underlying data in your payroll system
Re-submit only the failed records. Do not re-submit records that were already processed successfully
Important: Don't re-submit successful records
When correcting failed records, make sure your new submission only includes the records that failed. Re-submitting previously successful records can cause duplicate contributions.
5. Status showing "Investigating"
This is rare. It means Jarvis has flagged the submission for our support team to review. Do not re-submit the data, as this could cause duplicates. We'll be in touch, usually within 24 hours. If you haven't heard from us by then, please contact Jarvis Support.