What this means: Jarvis has paused your submission because it looks like contributions have already been processed for this pay period. This is a safety check to help prevent duplicate payments.
Why this might happen:
The same file was accidentally uploaded twice
You're re-submitting a corrected file that still includes records that were already processed successfully
What to do
If this is a duplicate upload: Click Abort; no further action needed
If you're re-submitting to fix failed records: Check that the file only contains the records that previously failed. If it also includes successful records, Abort, remove the successful records, and resubmit
If you're sure the data is correct and not a duplicate: Click Release to continue processing
Best practice for correcting failed records
Always create a new file containing only the failed records. Never re-upload the original file in full; successfully processed records should not be submitted again.
