General FAQs
Common questions about how submissions are processed, how to re-submit failed records, and when to contact support.
5 articles
What happens when a submission is processing?An overview of the five stages your data goes through after you submit it to Jarvis.
Can a partially failed record still make changes?Understanding how enrolment changes can still be applied even when a record's contribution processing fails.
How do I re-submit failed records?The correct way to re-submit records that failed, without creating duplicate contributions.
When should I contact Jarvis Support?A checklist of situations where you'll need help from the Jarvis Support team to resolve a submission issue.
Why do field names look different in my error messages?How Jarvis translates field names to match the data format you used for your submission.