Most submission errors can be resolved by checking and correcting data in your payroll system. But do get in touch if:
Your submission status shows Investigating and it's been more than 24 hours
You're seeing error E099 (processing failed)
You need data changed in Jarvis (e.g. NI number, date of birth corrections)
A member's account needs to be reactivated after being closed or transferred
You need to clear an incorrect opt-out
You're not sure what the correct employer or scheme reference should be
You've tried the steps above and the issue persists
We're here to help, so reach us via the chat widget or email.