Record-Level Errors: Business Rules
How to resolve errors when individual records fail due to opt-outs, data mismatches, or missing enrolment information.
12 articles
R001 No existing member foundWhy a contribution record failed because no matching enrolment exists in Jarvis.
R002 Multiple existing members foundWhat to do when Jarvis finds more than one possible match for a submitted record.
R010 Member has opted outWhy contributions were rejected for a member who has opted out, and how to resolve it.
R020 Deferral date must be in the pastWhy a new worker's record was rejected because their postponement period hasn't ended yet.
R021 Required field missing for new enrolmentWhich fields are mandatory when enrolling a new worker and how to fix a missing data error.
R022 Opt-out date, enrolment date, or deferral date requiredHow to provide the required opt-out window data during a managed scheme onboarding.
R023 Cannot provide opt-out date for this worker typeWhy an opt-out window end date was rejected based on the worker's assessment type.
R030 NI number doesn't match for existing employee IDWhat to do when the NI number in your submission conflicts with the one Jarvis has on file.
R031 NI number cannot be removedWhy Jarvis rejected a record submitted without an NI number for a worker who previously had one.
R040 Date of birth doesn't matchHow to resolve a mismatch between the date of birth in your submission and what Jarvis has on file.
R050 Workplace account has been closedWhy contributions were rejected for a member whose Jarvis workplace account has been closed.
R051 Workplace account is locked for transfer outWhy contributions were rejected for a member with a pension transfer in progress.