What this means: Jarvis found more than one possible match for this record: one matching by NI number and another by employee ID. The system can't determine which is correct.
Why this might happen: A worker's NI number or employee ID may have been changed in your payroll system since data was last sent to Jarvis.
What to do
Confirm the correct NI number and employee ID for the worker
Search for the worker in the Jarvis Employer Portal to check for duplicate or mismatched records
Contact Jarvis Support if data in Jarvis needs correcting