What this means: Contributions were submitted for a member who has opted out of the pension scheme. Opted-out members can't receive contributions.
Why this might happen:
The member's opt-out status wasn't updated in payroll before the export was run
The member opted out directly through Jarvis, and the employer hasn't yet processed the opt-out request
What to do
Check whether there's an unprocessed Employee Request (opt-out) in the Jarvis Employer Portal
If the member should be opted out: update your payroll system and refund any deducted contributions to the worker. No further action needed in Jarvis
If the opt-out was a mistake in payroll: correct the data and resubmit the contribution
If the member opted out in Jarvis by mistake: contact Jarvis Support to clear the opt-out, then resubmit