What this means: The pay frequency value in your file isn't one Jarvis recognises.
Why this might happen: The field may have been manually edited with an incorrect value.
What to do
Check the frequency field for your format and make sure it contains a valid value:
Format | Field | Valid values (example) |
PAPDIS |
| W1, W2, W4, M1, M3, M6, MA |
NEST |
| Per specification |
NOW:Pensions |
| Per specification |
Access Pay & Bill |
| Per specification |