Submission Rejection Errors
Understanding why a submission may be rejected, and how to resolve common errors.
16 articles
E001 Unable to extract dataWhat to do when Jarvis can't read your uploaded file.
E002 Provided data set had no recordsWhy your file was accepted but contained no data to process.
E003 Provided data set contains invalid recordsHow to fix records with invalid identifier fields in your CSV.
E010 Multiple values for employer or scheme referenceHow to fix inconsistent employer or scheme identifiers across your data records.
E011 Employer reference is incorrectWhat to do when the employer identifier in your data doesn't match your Jarvis scheme.
E012 Employer reference is missingHow to resolve a missing employer identifier in your pension data export.
E013 Scheme reference is incorrectWhat to do when the pension scheme identifier in your data doesn't match your Jarvis scheme.
E020 Duplicate National Insurance numbersHow to fix a submission rejected because two or more records share the same NI number.
E014 Scheme reference is missingHow to resolve a missing scheme identifier in your pension data export.
E021 Duplicate employee IDsHow to fix a submission rejected because two or more records share the same employee identifier.
E030 Multiple pay periods in one submissionWhy Jarvis requires each submission to cover a single pay period and how to split your data.
E031 Pay period end date is missingHow to fix a contribution submission that's missing the required pay period end date.
E032 Pay period end date is invalidHow to fix a pay period end date that Jarvis can't read, usually caused by incorrect date formatting.
E033 Pay period start date is invalidHow to fix a pay period start date that Jarvis can't read.
E034 Payroll frequency is invalidHow to fix an unrecognised payroll frequency value in your submission.
E099 Job processing failedWhat to do when Jarvis flags your submission as "Investigating" due to an internal processing issue.