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E011 Employer reference is incorrect

What to do when the employer identifier in your data doesn't match your Jarvis scheme.

Updated this week

What this means: The employer identifier in your data doesn't match the scheme you're submitting to.

Why this might happen: Either the payroll system has an incorrect value configured, or the file has been uploaded into the wrong scheme.

What to do

  1. If you administer multiple schemes, double-check you're uploading to the correct one

  2. Compare the employer identifier in your file against the value provided by Jarvis Support:
    PAPDIS: EmployerId · NEST: Employer Reference (header) · NOW:Pensions: ER CODE · Access Pay & Bill: Pension Company (header)

  3. Update the value in your payroll system and re-export

Tip

Not sure what your employer reference should be? Contact Jarvis Support and we'll confirm the correct value for your setup.

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