Enrolled employees get a welcome notification from Jarvis. Contributions are withheld during the opt-out window, not invested.
How contributions work during the window
Contributions are withheld from pay but held temporarily — they’re not invested into the pension pot until the opt-out window closes. This means they can be refunded if the employee opts out in time.
If they opt out within the window
You are responsible for processing the refund via payroll.
Jarvis does not handle refunds directly.
Refunds are typically processed within one month of the opt-out confirmation.
If they opt out after the window
No refund. Contributions already invested stay in their pension pot until retirement or transfer to another provider.
After the window closes (no opt-out)
The employee is a confirmed member. Held contributions are processed and invested into their pension pot.