If you have been enrolled by your employer but cannot see any information about your workplace pension on the app, it may be that you haven't yet successfully connected to your employer.
Other reasons could include employer payment delays or the 30-day opt-out window, during which contributions are held to allow for a refund if you decide to opt out.
To connect with your employer, follow these steps:
Open the enrolment email sent to you by Jarvis.
Click the enrolment link in the email.
If prompted, download the Jarvis app.
After installing the app, return to the same enrollment email and click the link again to complete the connection to your employer.
The enrolment link will direct you to downloading the app. Once you have downloaded the app, you can use the same link again which will allow you to connect with your employer.
Once connected, your workplace page will display your employer and contributions.
Video of how to connect to your employer:
Why does my balance show as zero? If your balance shows as zero, it may be because your employer hasn’t paid any contributions into your pension yet. If you’ve seen pension deductions on your payslip, this typically means your employer will pay those contributions into Jarvis soon, after which your balance will update.
What should I do if it’s past the 22nd and I still don’t see my contributions? If it’s been a few days past the 22nd of the month following your payday and the status hasn’t updated, check with your employer to confirm when the payment was made.