There is no fixed time frame for transfers to be completed. On average, they can take between 1-3 months, and in some cases, longer. The duration depends on the provider and any complications that may arise during the process.
Common reasons for delays include:
A mismatch in the address held by your current and new provider. This will require you to update your address before the transfer can proceed.
Your current provider may request additional details about your new provider before progressing the transfer.
This information request may include
Transfer questionnaire
Details of your new provider
Information about the investment fund you're transferring to
Below are some of the common questions you may be asked when providing this information:
Scheme Type: Personal Pension
Scheme Name: Seccl Personal Pension
Scheme Trustee: Digital Pension Trustees Limited
Scheme Provider and Administrator: Seccl Custody Limited
Date of registration: 03/02/2022
Pension Scheme Tax Reference (PSTR): 20005619RK
Pension Regulator number (PSR): 12019064
Status of approval: A registered pension scheme for the purposes of part
4 of the Finance Act 2004
Address: 20 Manvers Street, Bath. BA1 1JW
FCA Number: 793200
Note: Seccl Custody Limited serves as our custodian. We collaborate with Seccl as a trusted third party to manage your payments securely. All your bank transfer payments will be processed and managed by Seccl, adding an additional layer of security to your pension transactions.
Other questions you may be asked:
Are you aware of who the scheme operators (for example, the scheme trustees/provider/ administrators) are and have you conducted any background checks on them?
Scheme Trustee: Digital Pension Trustees Limited
Scheme Provider and Administrator: Seccl Custody Limited
Have you been made aware of the charges (charges directly related to the transfer and/or ongoing charges under the receiving scheme/product) from the new provider?
You can find out about our fees in this article Jarvis fees
Do you know how the fees will be charged and how these will affect the value of your investment over time?
You can find out about our fees in this article How are Jarvis fees paid?
Are you aware of who the scheme operators (for example, the scheme trustees/provider/administrators) are and have you conducted any background checks on them?
Please see the information at the beginning of this article - feel free to get in touch with our support team at [email protected] if you need any more details!
Details of your new provider's investment strategy and key fact sheet
To find information about your current investment strategy, please log into your app and click on your dashboard. Once you scroll down, you'll see details of your investment strategy which you can click on and view the fact fund sheet for your specific strategy.