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I can't see my contributions

Updated over 3 weeks ago


When a contribution shows as “pending” in your workplace pension jar, it usually means your employer has instructed the payment, but we haven’t received the funds yet.
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Under UK auto-enrolment rules, employers must pay contributions by the 22nd of the month after payday if sending them electronically.
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For example:
If you’re paid in April, your employer has until 22 May to send the money across.
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As your employer has recently switched pension providers, this can sometimes cause a short delay, but they’re still expected to make the payment as soon as possible.
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Once we receive the funds, the status will change from “pending” to “completed” and you’ll see the contribution allocated.

If it’s been a few days past the 22nd and the status hasn’t updated, it’s worth checking in with your employer to confirm when payment was made.
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