It sounds like you're seeing an error message about your National Insurance number already being in use when you try to log in to Jarvis. This is usually because you already have a Jarvis account linked to a different email address.This might be because:
You created an account before: You may have set up a Jarvis account in the past using another email address.
Your employer created an account: Your employer might have already registered you on Jarvis.- Apple’s “Hide My Email” feature: If you used Apple’s “Hide My Email” feature during sign-up, it might have created a duplicate account linked to a different email address.
To get back into your account:
Please get in touch with our support team at [email protected] and let them know you're seeing this error message. They'll be able to help you figure out which email address is linked to your account so you can log in.
Additional troubleshooting steps:
Identify the email address linked to the account holding your NI number.
If you have multiple accounts, consider consolidating them or relinking your workplace account to a single email address.
If these steps do not resolve the issue, contact support for assistance in relinking or consolidating accounts.